Warranty: Our products are guaranteed against defects in material and workmanship for a period of: 3 year limited warranty on chinaware; 2 year warranty on mechanical parts inside water tank. Warranty applies to residential plastic toilet seat closing mechanism. Warranty does not apply to physical damage or regular wear-and tear of products.
Shipping: UPS Ground. Detailed tracking information provided to buyer once tracking labels created. To maximize safety in transit each toilet ships in 2 boxes: one box for tank, one box for bowl. While both boxes travel together, they are separated in transit to minimize individual box weight and cut damage risk. Buyer receives two UPS tracking numbers for each toilet with daily progress updates. Total parcel weight 120 lbs.
100% safe delivery guarantee. Complete shipment coverage. State of the art packaging: double box, double foam protected. In case of unlikely event of bowl or tank arriving damaged in transit each buyer is 100% protected by our partner UPS Capital Insurance, and we will replace any damaged part at zero cost for product and shipping.
Pick up option available: Buy online and pick up at our Holliston, Ma office. Save on shipping.